Since the update my device is not connecting to the network.


1 comment

  • Official comment
    Aeon Matrix

    Hi Alvaro,

    We are waiting for your reply on your ticket but thanks for the new information.

    If the green light keeps blinking, the Yardian controller is trying to connect to your Wi-Fi router but can not establish a physical connection. There are a few possible causes:

    1. The password might have been entered incorrectly. If the connection was initially successful but then suddenly fails, that's not the cause.

    2. If the password is correct, there's no need to re-do the process since the Wi-Fi onboarding process is completed. Please try rebooting your Wi-Fi router and see if there's any change in the LED status.

    3. It's also possible that there's a hardware issue on the Wi-Fi. If the step #2 doesn't help, we will send you a replacement. Please reply the ticket with your mailing address and phone number for the shipment. Thanks!

    Best regards,



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