Yardian Pro goes from green blinking to white led

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avik_dey

• February 21, 2024 23:16

Tried every way i could to get it to connect to my WiFi and Home, nothing works. Tried reboot, reset multiple times now. Tried connecting to the app then the tag in Home app when prompted, Home app says connected but led goes from green blinking to white. Tried the connect to device WiFi after reset using iPhone, same result. Please help. Thanks.

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  Aeon Matrix

  • February 22, 2024 01:32

  White LED means the Yardian controller has established a physical connection with your router but can not access our servers. There's no need to do the Wi-Fi onbaording again if you see the white LED. I would suggest trying to reboot your router and see if it helps.

  I would also suggest to contact us at support@aeonmatrix.com so that we can get more information from you. Thanks.

  Best regards,
  Joseph

   

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  avik_dey

  • February 22, 2024 03:59

  Interesting. Does the Yardian Pro use a hard coded DNS server? If it does, that would explain the issue and i can fix that.
  Thanks

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  avik_dey

  • February 23, 2024 00:02

  Soon as i unblocked all DNS traffic from my Yardian Pro in the firewall, it started working again.

  My issue is solved but still not a great practice to bypass the DNS servers handed out by DHCP in any network.

  Thanks.

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  Aeon Matrix

  • February 23, 2024 04:11

  It's good to know that your issue has been resolved!
  Yes, we did have these 3 DNS hard-coded because we used to find connection issues from some customers if we don't specify these DNS.
  
  8.8.8.8 (google)
  208.67.222.222 (open dns)
  1.1.1.1(CloudFlare)

  Best regards,
  Joseph

   

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  avik_dey

  • February 24, 2024 04:36

  Thanks for sharing that Joseph. Google and Cloudflare port 53 requests are already whitelisted and all other IPs for outgoing DNS requests are blocked at the firewall. I will also take a look at whitelisting Open DNS.

  Cheers.

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  Aeon Matrix

  • February 24, 2024 18:10

  No problem!
  Please let me know if you have any questions.

  Best Regards,
  Joseph

   

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