App not working.

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Ray Ycong

• May 08, 2024 22:50

App is installed. No option to setup profile on app. Used Android and iPhone to setup with no success. 

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• Official comment

  

  Aeon Matrix

  • May 09, 2024 02:54

  Hi Ray,

  Thank you for your feedback. Could you be more specific for the issues? Were you trying to add a new device with your YID? Or were you trying to get your Yardian online?

  We can resolve most issues through the help of our team. If there’s any hardware issue, we could replace or refund. You can send your specific issues at support@aeonmatrix.com. Thanks.

  Best regards,
  Joseph

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  Ray Ycong

  • May 08, 2024 22:55

  Why is there no tech support number to call? I've been working on this since 5/5/24 with no success. I've tried uninstalling and reinstalling the app, system reset, system reboot, tried Android phone and iPhone. This is by far the worst experience with customer support.

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