Device offline

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Bradney Boli

• October 16, 2024 00:06

Yardian Pro won't connect to Internet. It worked a few days ago when I set it up inside as a test but now just displays a bluish white light.

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• Official comment

  

  Aeon Matrix

  • October 16, 2024 02:13

  Hi Bradney,

  The white light indicates that the device is connected to your router but cannot access our servers. Please reboot your router and check if it reconnects. Once connected, please update the firmware to the latest version through the Yardian app in the Device Settings.

  Best Regards,
  Joseph

   

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  Jason Strelzow

  • October 27, 2024 19:21

  I am having the same issue. I have a solid light (white) but it says it is offline. I have rebooted, tried to WiFi reset, usb WiFi reset and nothing works. Help!

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• 

  Aeon Matrix

  • October 28, 2024 00:24

  Hi Jason,

  Please reboot your home router to see if it helps.

  You can also factory reset the Yardian Pro following the steps on this page:
  https://www.yardian.com/blogs/articles/how-smart-watering-works/

  Best Regards,
  Joseph

   

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