Issues with Siri Commands

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todjohnson

• June 01, 2021 01:42

When trying to use Siri to run a zone Siri is responding it did not get a response from the device.  I have verified I can control other devices via Siri. I am on the same network and remote access is turned on.

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  Aeon Matrix

  • June 04, 2021 07:23

  Does the Yardian device available on the Apple Home app when you used Siri commands?
  You can send this issue to support@aeonmatrix.com so we can track the progress.
  
  Thanks!
  Joseph

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  todjohnson

  • June 04, 2021 12:12

  Yes Yardian is working as expected within the Apple Home app when manually triggered.

   

  

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  Aeon Matrix

  • June 05, 2021 07:09

  Thanks for reporting this issue to us.
  Our team is looking into this issue now.
  We will update when it's resolved.

  Best Regards,
  Joseph
  
  

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  Aeon Matrix

  • June 05, 2021 08:50

  This should be related to the iOS 14.6 version.
  We will keep you posted.

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  Matthew Grimes

  • June 07, 2021 17:54

  Yup seems to be iOS related. Same response on RainMachine device using Siri.

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  Aeon Matrix

  • June 07, 2021 18:04

  We have reported this issue to Apple but received no response yet. Hopefully Apple will provide a fix soon.

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  todjohnson

  • June 29, 2021 04:05

  Any update regarding Siri commands to start watering?

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  Aeon Matrix

  • June 30, 2021 01:46

  We have issued a ticket through Apple's system.
  We are still waiting for their response.

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  BPearce

  • July 10, 2021 04:30
  • Edited

  Definitely the result of an update, I had it working when I first got the controller.

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  Aeon Matrix

  • July 11, 2021 10:22

  We have sent the error log to Apple. They should be working on it now.

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  adam.willemse

  • September 23, 2021 23:20

  Any update on this? (Siri command does not work with Yardian in iOS 15 either) Have removed and re-added to HomeKit. With the same issue as above.

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  todjohnson

  • October 05, 2021 03:07
  • Edited

  What’s the latest update on resolving this issue?  It is advertised functionality that does not work.  Thanks. 

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  Aeon Matrix

  • October 05, 2021 04:18

  We got a response from Apple: "Unable to diagnose with current information".
  We might have to ask Apple for some tools that could gather logs when the issue occurs.

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  Matthew Rumley

  • January 18, 2022 12:49

  Hi there,
  New purchaser and have just come across this issue. Any news on a fix? Happy to provide whatever logs and things I can to expedite the process.

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  Aeon Matrix

  • February 10, 2022 06:46
  • Edited

  There is a new iOS build 19E5219e that has solved this issue according to Apple.
  This will be iOS 15.4.
  We will see if the issue goes away after the formal release of iOS 15.4.

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  Aeon Matrix

  • March 30, 2022 11:33

  Good news!!

  We have confirmed that the Siri issue is resolved by the iOS 15.4 release.

  Cheers!
  Joseph

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  todjohnson

  • April 10, 2022 02:02

  Still not working here, plus the switched in the Home app are now gone. Frankly I am massively disappointed. I left Netro, agreat system, to get HomeKit functionality. It doesn’t appear that’s possible with this system.

  Due to these HomeKit shortcomings, the lack of some other basic features, which have been requested, and the awful UI in the mobile app I am going back to Netro. Maybe you guys figure it out. I’ll watch from over here while using a user friendly system that works as advertised.

  You really should stop advertising HomeKit compatibility until you really get it working.

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  Aeon Matrix

  • April 10, 2022 07:56

  Thank you for your information.
  
  I would like to emphasize that Apple HomeKit and Siri are not our products so we can not control it's behavior at all. I would strongly recommend to write to Apple's helpdesk as a customer to get their attention. We have also contacted Apple regarding their issues.

  We have been working on UI improvements continuously and releasing new versions step by step.
  We would appreciate if you could send your suggestions to support@aeonmatrix.com so we would put them in our to-do list.

  Best regards,
  Joseph
  
  

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