Homekit not working

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Martin
For like the past month or so I can’t control the sprinklers from Homekit. When you go into the Yardian icon in Homekit, I can’t see the zones anymore to turn on or off. I can on my Apple Watch though. The screen just looks blank on phone. Anyone else having this issue?
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  • Official comment
    Aeon Matrix

    Hi Martin,

    It seems like it's a new issue from the iOS 15.4.
    You won't see the zone switches the first you open the Home app and select the accessory.
    We have found a work-around that you need to leave the blank page then go back in.
    Sometime you need to do it multiple times though.

    Best regards,
    Joseph

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  • Martin

    Couldn’t get that work around to work. I hope Yardian is working on a fix. I love controlling in Homekit vs Yardian app since Yardian app has no way to more quickly give you the ability to turn a zone on and off. In Yardian app you have to turn on for a certain amount of minutes.

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  • Aeon Matrix

    Hi Martin,

    May I know what is your iOS version?
    Is there any new update available?

    I would like to mention that Apple HomeKit and Apple Home app are 100% Apple's products.
    We can't do anything about them if there's any issues.
    We could only help to send a ticket to Apple and hope Apple could fix it soon.

    Best regards,
    Joseph

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  • Martin

    Hi Joseph,

    I’m on a iPhone 13 IOS 15.4.1
    A day or two ago opening the Yardian app it asked for permission to do an update and I said yes/ok of course. There’s no Apple iOS update available or App Store Yardian app update available at this time. My work around is to use Homekit on my Apple Watch…it still shows the buttons to toggle on & off like the iphone used to. But the problem with that is the buttons aren’t labeled with what zone number your turning on or off. The cards you flip through just say YardianPro on the top, no zone #’s. I would think as you flipped through the cards the first one would be zone one and the last one would be zone six (I have six zones active ) but they’re are out of order so you have to just try turning them on & off until you get to the zone you want on. Please send a ticket to Apple because the Yardian app has no ability just to turn on a zone on or off quickly like in HomeKit. I use that feature all the time when I need to service a Sprinkler head and for many other reasons. Thanks!

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  • Brent

    When you’re in HomeKit hold down on the Yardian icon until the actual screen pops up you will see your zones again if you just tap it like you normally did before the new or updated iOS it will just give you a blank screen it works every time but it obviously is an apple problem

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  • Brent

    Don’t let go of the icon until the zones will appear

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  • Aeon Matrix

    Thanks a lot Brent for sharing this workaround!

     

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  • Brent

    Your welcome

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  • Mogir Rofick

    I get the same problem. I also can’t hold down the icon. It just opens even while I’m holding it. When I open it, the screen is blank, and no zones are shown. If I scroll up several times the settings button will finally appear in the lower right side. It takes you to the zone settings. But going back, the ability to turn on zones is no longer displayed at all. I hope that Yardian can fix this or get Apple to fix it. Their is a major bug that is not the customers fault. A sprinkler system is a long term investment item. Not something that a customer should have to repurchase each year.

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  • Brent

    When you’re in the HomeKit app hold down the Yardian icon do not let go if the zones do not pop up then go into the settings turn on and off the status also turn on and off favorites then go back and hold down the Yardian icon again. Usually does the trick every time whenever it disappears for some reason every couple days

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  • Mogir Rofick

    @Brent
    Nope! That doesn’t work. I posted the problem on Facebook. Someone with a Rachio controller noted the exact same problem so it is on Apple’s side. Yardian needs to submit a trouble ticket to Apple for sure. And quickly, the season is upon us. And I want to use it.

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  • Aeon Matrix

    Hi Mogir,

    We have submitted a ticket to Apple already.
    And yes, only Apple can fix their own bug.
    Hopefully they would respond soon.

    Best Regards,
    Joseph

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  • Brent

    Works for me but you Gotta keep holding down the icon until the screen pops up don’t let go mine works every time but it’s an Apple issue it’s not a problem with the Yardian app or one of their updates it’s a problem with Apple

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  • Mogir Rofick
    • Edited

    I understand this issue may be under Apples final control, but what is Yardian doing to move Apple to fixing this no-valve display issue with the Home App. The latest iOS update to my Apple TV and iPhones since posting this issue has done nothing to resolved the issue. I would think Yardian would be jumping down Apples throat over this issue being that it is something that could result in many returns and poor customer satisfaction in the name of Yardian products.

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  • Brent

    I agree completely. By now the issue should be worked out. I was hoping to see a firmware update through the Yardian app a few days ago when apple had a new update.

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  • Aeon Matrix

    We understand that it's frustrated to wait for a fix for such a long time.
    Last time we saw a Siri issue starting from iOS 14.6, it took a long time until it's fixed in iOS 15.4

    Besides filing a ticket to Apple, there's really nothing we can do about it from our side.
    I will definitely keep following up with our contact person from Apple.

    Once it's fix by Apple, they should release a new iOS version.
    There's no need for Yardian to update anything since it's purely Apple's iOS issue.

    Best Regards,
    Joseph

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  • Brent

    Mine is still working as I said you need to sometimes if the HomeKit page is blank go into the settings on the HomeKit page that’s blank for the Yardian sprinklers then turn off status turn it back on right away then go to favorites turn that on and off right away Then go back to the blank Sprinkler’s page in HomeKit and hold down on the first icon to get you into where your zones would be don’t let go if it doesn’t do the first time do it a few times also open and close the app a few times they will pop up and then they stay there for a good month or two and then the page might be blank again but you can do it over and it works fine

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  • Brent

    It is ridiculous though that Apple doesn’t put an update out maybe Yardian can figure out a workaround in the firmware

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  • Aeon Matrix

    Hi Brent,

    We have opened a ticket with Apple and they are looking at it now.
    All we can do is wait for them to fix.
    It's Apple's iOS/app so we won't be able to change anything.
    The workaround is to long press the icon and you should see the switches.

    Best Regards,
    Joseph

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  • Mogir Rofick

    If Aeon Matrix was smart, I bet entering a class action law suit would move Apple to do something. Since more that just this company likely suffered numerous retuned units and lost sales over this documented issue. Companies licensed the “Works with Apple HomeKit” logo and Apple didn’t offer timely update support to its licensees! You and your customers suffered a full year of licensed but 💩 HomeKit support. I only successfully got my valves to show up about 1 time out of every 10 or so tries. I haven’t gotten what was paid for.

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  • Aeon Matrix

    Hi Mogir,

    Did you long press the accessory icon to enter the control page where you should see those "zone switches"?

    Best Regards,
    Joseph

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  • Mogir Rofick

    Long press or Short press, it doesn’t matter. I have to try multiple times and finally the valves will appear. But it’s a terrible user experience.

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  • Mogir Rofick

    Tell Apple to get it together! iOS 16 was released today, and 15.7 for older phones.
    My Yardian Pro valves finely display in iOS16, but still not in 15.7! What are they doing! Why can they not have a stable update with 15.7 as well?🤯

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